We at Optical House are committed to protect your privacy. This Privacy Policy applies to data collected from users (whereby users implies registered users and visitors both) by our e-commerce website optical-house.in (The Site). This Privacy Policy outlines the manner in which the Company collects, uses, maintains and discloses information collected from users of our Site. This privacy policy applies to the Site and all products and services offered by Optical House. Before using this site, you are required to read the Privacy Policy. By using this website you accept to have read and agree to this privacy policy. If you are not comfortable with the policy or do not accept it, please do not use our site. The terms of the privacy policy may be changed from time to time and shall be updated on the Site. We request you to review the policy once in a while to keep yourself updated with changes in the policy. Your continued usage of the site signifies your acceptance of the privacy policy.

Privacy Policy

Effective date: January 31, 2022

Optical House (“us”, “we”, or “our”) operates the https://www.optical-house.in/ website (the “Service”).

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://www.optical-house.in/

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Cookies and Usage Data

Usage Data

We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

Use of Data

Optical House uses the collected data for various purposes:

  • To provide and maintain the Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer care and support
  • To provide analysis or valuable information so that we can improve the Service
  • To monitor the usage of the Service
  • To detect, prevent and address technical issues

Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside India and choose to provide information to us, please note that we transfer the data, including Personal Data, to India and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Optical House will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Legal Requirements

Optical House may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of Optical House
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.


We may use third-party Service Providers to monitor and analyze the use of our Service.

  • Google Analytics
  • Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
  • You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.
  • For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en


To serve you we need to know you – How information is collected form users?

We collect information from users whenever they:

  • Register on our website.
  • Order products from our website.
  • Subscribe to our newsletter.
  • Contact us via customer care – phone, email, live chat, etc.
  • Engage into any other activity with us which may require a user to enter personal information


What information we collect from you?

  • Personal Information: This implies information which can be used to identify who you are. We may ask users for personal information including:
    • Name, email address, username and password.
    • Contact information – contact number, mailing address, Email address.
    • Age and gender.
    • Your picture to enable virtual try-on of our products.
    • Credit card/debit card information as we shall deem appropriate.
    • Your eye-prescriptions and doctor details depending on what services/products you choose from our Site.

It is completely up to the user to provide us with the required information alternatively. They can continue to browse the Site anonymously. However, certain activities on our Site registering, placing order etc. would mandatorily require the user to provide the personal information as mentioned above.


Collection of Additional Information – Cookies

Our Site will also use Cookies to collect user specific information on certain pages of our website. This help us in analyzing the web page flow, effectiveness and enhance user experience. Cookies are small files used by web servers on your system that helps us in providing our services to you. You are always free to disable the cookies or require the web browser to ask your permission before accepting any new cookie. Alternatively, you can also delete cookies stored on your system.


What do we do with Users Personal Information?

Information collected from users while registering, placing order or through cookies shall be used by us for the following purpose:

  • We use the personal information collected for processing and delivering your purchases on the Site.
  • We also use the information to enhance User Experience. It is also to inform you of other products, services, offers etc. which we may make available from time to time.
  • We also use the information and feedback provided by you to continually improve our website.
  • To send periodic emails or text messages regarding products, offers etc.
  • To send update on status of your purchases and orders.


We care about protecting your Personal Information:

We take adequate measures to ensure security of your personal information. Personal Information shared by users is solely for use by us. We do not sell or voluntarily share any of your information with any unrelated third party. We shall share the information with third party only for the purpose of processing and delivery of your order. Any information which you share on a public/social forum, where it is publicly accessible, does not constitute personal information and is thus not subject to protection under this privacy policy. Notwithstanding the terms above, we may need to disclose your personal information if required to do so by law or to exercise our own rights and policies or for any other valid reason. Only in such cases, shall we disclose your personal information in good faith considering that it is necessary to do so. When you provide us your personal information, you agree to have read and understood that we may need to disclose your personal information as per this clause and you provide your consent for the same. However, in spite of the measures we take to protect your personal information, we cannot guarantee complete security. Any personal information provided by you to us is at your own risk.


Link To Third Party Websites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to the Cookie and Privacy Policy

Optical House has the discretion to review this privacy policy at any time. We may need to update this Privacy Policy, and we reserve the right to do so at any time. Continued usage of the website is regarded as your acknowledgement or agreement to our privacy policy. Your continued use of our services constitutes your acceptance of the terms of the Privacy Policy as amended or revised by us from time to time.

Contact Us

If you have any questions about this Privacy Policy, or our privacy practices, with this site, please reach out us at:

Optical House,

126, Nethaji Road,
Madurai, Tamil Nadu, India.
Email: opticalhouse.in@gmail.com